Terms and Conditions

Last updated: 11/21/2025

Welcome to Paluzo. By accessing or using paluzo.com, you agree to be bound by these Terms & Conditions.
Please read them carefully before using our website or placing an order.

1. General Information

This website is operated by Paluzo.
By visiting our site or purchasing from us, you engage in our “Service.”
These Terms apply to all users, including visitors, customers, merchants, and contributors of content.

If you do not agree with these Terms, please stop using the website.

2. Use of the Website

You agree not to:

Use the website for illegal or unauthorized purposes
Interfere with the security or operation of the site
Attempt to copy, modify, or exploit our content without permission

All content on Paluzo—including text, graphics, logos, designs, and images—is the property of Paluzo or its creators.

3. Products & Orders

a. Print-on-Demand Model

All products are made on demand after each order is placed.
This means:

Orders cannot be modified once production starts
Minor variations in color or print placement may occur due to different screen settings and printing processes

b. Order Acceptance

We reserve the right to refuse or cancel any order for reasons including:

Product availability
Errors in product information
Fraud or unauthorized transactions

c. Pricing

Prices on the website may change at any time without notice.
All prices are shown in the currency selected by the customer.

4. Shipping & Delivery

Shipping times vary depending on the destination and our print partners.
Estimated delivery dates are not guaranteed.
Paluzo is not responsible for delays caused by carriers, customs, or unforeseen circumstances.

Customers are responsible for providing accurate shipping information.
Failed deliveries due to incorrect addresses may require additional fees.

5. Returns & Refunds

Because our products are printed on demand:

We do not accept returns for size issues, buyer’s remorse, or change of mind.
We only replace products that arrive damaged, defective, or incorrect.

If you receive a faulty product, contact us within 14 days with:

Order number
Photos of the issue

We will arrange a replacement at no additional cost.

6. Intellectual Property

All designs, artwork, logos, product images, and content on Paluzo are protected by copyright.
You may not copy, reproduce, or distribute our designs without written permission.

7. User Accounts

If you create an account on Paluzo, you are responsible for:

Keeping your password secure
Ensuring your account information is accurate

We may terminate accounts that violate these Terms or show suspicious activity.

8. Limitation of Liability

Paluzo is not liable for:

Any indirect or incidental damages
Issues arising from shipping delays, carrier errors, or customs
Misuse of our products
Technical problems with the website

Your use of the site is at your own risk.

9. Third-Party Services

We work with third-party tools such as:

Print partners
Payment processors
Analytics tools

These providers have their own policies and terms.
We are not responsible for their actions.

10. Changes to Terms

We may update these Terms at any time.
Changes will take effect immediately when posted on this page.

Your continued use of the website after updates means you accept the new terms.

11. Contact Information

For questions about these Terms & Conditions, contact us at:

📧 support@paluzo.com